Question 1

Online Purchases

Accepted Answer

We take care to ensure that all details displayed for an item are correct at the time when the information was entered onto the system.
 
Whilst care is taken to ensure that we display as accurately as possible our products are handcrafted and thus may slightly differ from batches to batches. We cannot therefore guarantee that images are an accurate representation of the actual goods you are purchasing.
 
Offers and promotions change often, and the offers are only available against products where and when stated. One promotional code can be used per order. We reserve the right to retract and/or change offers and promotions at our discretion. Discount codes cannot be applied after the order and payment have been received.
 
On the rare occurrence we may not be able to accept your order due to the following reasons:
1. The item you have ordered is out of stock
2. The payment cannot be authorised or there are reasonable grounds to suspect your
payment may be fraudulent
3. There is an error with the product description or pricing

Question 2

How can I manage my Aromariss account?

Accepted Answer

To manage your Aromariss account, simply register on our site and create an account. You'll have full control over your account and are responsible for any activity that occurs through it. Remember to keep your account and password confidential and restrict access to your computer. All use of your account must comply with our User Agreement.

Question 3

Shipping policy

Accepted Answer

Processing time: Orders take approximately 2-3 business days to process under normal conditions. We will notify you if there will be a delay.
​
To avoid confusion and ensure a speedy delivery, please check your address and entire order carefully before you check out. But if you find an error after ordering that, contact us within 24 hours. We cannot guarantee any changes after 24 hours.
​
Shipping within Canada: We use a variety of couriers. We provide a tracking number once your order is shipped. Regular mail shipment do not include liability coverage. If you wish to include coverage, kindly contact us before placing your order.
 
We are happy to offer FREE shipping on orders in Canada over $100.
​
Local Pick up : if you leave in the Ottawa/Gatineau area, we are happy to offer the option of local porch pick up in Orleans. We now offer free delivery in Ottawa for orders over $60. We deliver on Saturdays for orders placed by Thursday. We will send you an email with the details once your order is ready.
​
US orders : We ship via Canada Post Expedited Parcel. Your shipment should arrive within 4 to 7 days after it has been shipped. We provide a tracking number once your order is shipped. Buyer is responsible for any additional tax, duty fees or charges generated by importing to USA.​
​​
International orders: At this time our website does not process orders outside of Canada and the US. If you are interested in trying our products, please send us an email at info@aromariss.com We would love to hear from you.

Question 4

Return & Exchange Policy

Accepted Answer

If you change your mind and want to cancel your order, please do so within 48 hours. We cannot guarantee any cancellations after 48 hours.
 
In the unlikely event that a parcel arrives damaged or faulty we will immediately replace the goods, but you must either email at info@aromariss.com or call us at 819.412.1656, 7 days of receiving your order.
 
However, due to the nature of our products, we are unable to accept returns of soaps and other body products.
 
All other non-body care items can be returned for an alternative or a full refund if returned to us within 7 days of receiving your order and in perfect condition.
 
The cost of returning the goods is the customer’s responsibility.  Your card will be refunded on receipt of the goods.
 
​If we send the wrong product in error, we take full responsibility and will pay for return shipping and re-shipping of the correct order.
 
​Packages returned due to customer providing incorrect address will be reshipped at customer expense.

Question 5

What are the payment terms for buying from Aromariss?

Accepted Answer

Prices are in Canadian Dollars (CAD). We reserve the right to change prices at any time. If there's an error in the price of a product you've ordered, we'll inform you as soon as possible and give you the option to confirm your order at the correct price or cancel it. If we can't contact you, the order will be cancelled, and all amounts paid will be reimbursed. When making a purchase, you agree to provide a valid payment method. The total price may include taxes, fees, and shipping costs. Aromariss does not store your financial details. If you pay with a debit or credit card, we may obtain a pre-authorization from the card issuer for up to the full amount of the transaction.

Question 6

Disclaimer

Accepted Answer

The information presented on this website is not meant to diagnose or treat any medical condition or replace the advice or care of a qualified health professional.
 
Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin.
 
If redness or irritation develops within 24 hours, discontinue use.

Store Policies

Welcome to Aromariss. By purchasing something from our store, you agree to be bound by the terms and conditions contained in this document.