We take care to ensure that all details displayed for an item are correct at the time when the information was entered onto the system.
Whilst care is taken to ensure that we display as accurately as possible our products are handcrafted and thus may slightly differ from batches to batches. We cannot therefore guarantee that images are an accurate representation of the actual goods you are purchasing.
Offers and promotions change often, and the offers are only available against products where and when stated. One promotional code can be used per order. We reserve the right to retract and/or change offers and promotions at our discretion. Discount codes cannot be applied after the order and payment have been received.
On the rare occurrence we may not be able to accept your order due to the following reasons:
1. The item you have ordered is out of stock
2. The payment cannot be authorised or there are reasonable grounds to suspect your
payment may be fraudulent
3. There is an error with the product description or pricing
Processing time: Orders take approximately 3-5 business days to process under normal conditions. We will notify you if there will be a delay.
To avoid confusion and ensure a speedy delivery, please check your address and entire order carefully before you check out. But if you find an error after ordering that, contact us within 48 hours. We cannot guarantee any changes after 48 hours.
Shipping within Canada: We use a variety of couriers. We provide a tracking number once your order is shipped. Regular mail shipment do not include liability coverage. If you wish to include coverage, kindly contact us before placing your order
We are happy to offer FREE shipping on orders in Canada over $100.
Local Pick up : if you leave in the Ottawa/Gatineau area, we are happy to offer the option of local porch pick up in Orleans. We now offer free delivery in Ottawa for orders over $50. We deliver on Saturdays for orders placed by Friday. We will send you an email with the details once your order is ready.
US orders : We ship via Canada Post Expedited Parcel. Your shipment should arrive within 4 to 7 days after it has been shipped. We provide a tracking number once your order is shipped. Buyer is responsible for any additional tax, duty fees or charges generated by importing to USA
International orders: At this time our website does not process orders outside of Canada and the US. If you are interested in trying our products, please send us an email at firstname.lastname@example.org We would love to hear from you.
Return & Exchange Policy
If you change your mind and want to cancel your order, please do so within 48 hours. We cannot guarantee any cancellations after 48 hours.
In the unlikely event that a parcel arrives damaged or faulty we will immediately replace the goods, but you must either email at email@example.com or call us at 819.412.1656, 7 days of receiving your order.
However, due to the nature of our products, we are unable to accept returns of soaps and other body products.
All other non-body care items can be returned for an alternative or a full refund if returned to us within 7 days of receiving your order and in perfect condition.
The cost of returning the goods is the customer’s responsibility.
Your card will be refunded on receipt of the goods.
If we send the wrong product in error, we take full responsibility and will pay for return shipping and re-shipping of the correct order.
Packages returned due to customer providing incorrect address will be reshipped at customer expense.
The information presented on this website is not meant to diagnose or treat any medical condition or replace the advice or care of a qualified health professional.
Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin.
If redness or irritation develops within 24 hours, discontinue use.
Privacy & Safety
What personal information do we collect?
We collect and store any information that you enter on our website (for example, when making a purchase). The information stored is: your name, billing address, shipping address, payment information (including credit card numbers or paypal email address), email address and phone number.
We also collect information about your device; such as: IP address and time zone. We also may use software tools to measure and collect session information (to see how you interact with our site!). The information stored can include: individual web pages or products that are viewed and information on how you interact with the site - such as navigation.
How do we collect your information?
When you place an order on our site, it is part of the process to collect the personal information which you provided. Please remember that your personal information will only be used for the specific reasons that are stated above.
Why do we collect your information?
Well, here at Aromariss we want to make the experience as personal as possible. So, one of the reasons we collect this information is to communicate with you about your order, keeping you up to date with the order process!
We collect this information in order to fulfill any orders placed (this includes processing your payment information, arranging shipping and providing order confirmations/invoices). We also collect this information in order to comply with the preferences on the website - such as newsletters.
How do we store this information?
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our customers?
We may contact you to notify you about any orders placed, let you know about shipping or order confirmation! We may also notify you about any deals/offers that we have - if you have subscribed to our newsletter. For these purposes we may contact you via email.
Sharing your personal information
We take the security of your personal information very seriously. We share your personal information with our website provider - Wix.
Cookies are files sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.
I may use Google Adsense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behavior across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager.
How can you withdraw your consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at email@example.com