Shipping & Returns
Processing time: Orders take approximately 3-5 business days to process under normal conditions. We will notify you if there will be a delay.
To avoid confusion and ensure a speedy delivery, please check your address and entire order carefully before you check out. But if you find an error after ordering that, contact us within 48 hours. We cannot guarantee any changes after 48 hours.
Shipping within Canada: We currently ship via Canada Post - regular mail. We provide a tracking number once your order is shipped. Regular mail shipment do not include liability coverage. If you wish to include coverage, kindly contact us before placing your order
We are happy to offer FREE shipping on orders in Canada over $100.
Local Pick up : if you leave in the Ottawa/Gatineau area, we are happy to offer the option of local porch pick up in Orleans. We now offer free delivery in Ottawa for orders over $60. We deliver on Saturdays for orders placed by Thursday. We will send you an email with the details once your order is ready.
US orders : We ship via Canada Post Expedited Parcel. Your shipment should arrive within 4 to 7 days after it has been shipped. We provide a tracking number once your order is shipped. Buyer is responsible for any additional tax, duty fees or charges generated by importing to USA
International orders: At this time our website does not process orders outside of Canada and the US. If you are interested in trying our products, please send us an email at firstname.lastname@example.org We would love to hear from you.
Return & Exchange Policy
If you change your mind and want to cancel your order, please do so within 48 hours. We cannot guarantee any cancellations after 48 hours.
In the unlikely event that a parcel arrives damaged or faulty we will immediately replace the goods, but you must either email at email@example.com or call us at 819.412.1656, 7 days of receiving your order.
However, due to the nature of our products, we are unable to accept returns of soaps and other body products. All other non-body care items can be returned for an alternative or a full refund if returned to us within 7 days of receiving your order and in perfect condition. The cost of returning the goods is the customer’s responsibility. Your card will be refunded on receipt of the goods.
If we send the wrong product in error, we take full responsibility and will pay for return shipping and re-shipping of the correct order.
Packages returned due to customer providing incorrect address will be reshipped at customer expense.